Return & Refund Policy

Effective Date: February 20, 2026

At SIINCE Skincare (“SIINCE”, “we”, “our”, or “us”), we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Returns

  • Returns are accepted within 14 days of receiving your order.
  • To be eligible for a return, the product must be:


    Unused and in its original packaging


    Sealed and hygienically safe (for skincare products)


  • Products that are opened, used, or damaged cannot be returned for safety and hygiene reasons.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • Exchanges are possible only if the product is defective or damaged during shipping.
  • To request an exchange, contact us within 7 days of delivery with proof of the defect or damage.

4. How to Return a Product

  • Contact us at contact@siinceskincare.com or call 786-747-1886 to request a return.
  • Include your order number, product name, and reason for return in your request.
  • We will provide instructions for returning the product.

5. Non-Returnable Items

  • Opened or used skincare products
  • Items damaged due to misuse
  • Gift cards or promotional items

6. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us within 48 hours of delivery.
  • We will arrange a replacement or full refund, including shipping costs.

7. Contact Information

For questions about returns or refunds, please contact us: